Research article

Using narrative in ergonomics research and practice

Elford W
Ergonomics Australia – HFESA 2011 Conference Edition, 2011 11:44.

Abstract

Background: For the discipline of ergonomics, taking an external focus is thought to be necessary to make a shift from ergonomics research to practice. This outward focus can be sustained through a series of conversations - a form of narrative – with partner organisations. An inwards focus on the role of narrative in current research and practice will help prepare ergonomists for these conversations. Aims: This paper examines the way narrative is currently used in ergonomics and relates this to the potential for narrative to support interdisciplinary and collaborative activities involving ergonomics. Method: Titles and abstracts from three peer-reviewed ergonomics journals were scanned to establish an understanding of the use of narrative in ergonomics. Seven ergonomists were then interviewed and the transcripts analysed to identify narrative approaches to ergonomics which are believed to build the capacity for interdisciplinary work. Results: Themes identified included the formal and informal use of narrative as a tool for defining problems in the field, as a way of describing approaches to professional practice, as a means of working with abstract or complex concepts and as a way to build trust and new knowledge with others. The latter use of narrative positions it as a ‘boundary object’ , something which acts as an intermediary between different communities of practice allowing flexibility, the coordination of activities and knowledge creation. Conclusions: There is evidence that experienced ergonomists find a narrative approach important for effective practice in the field. Narrative may act as a boundary object, as a way of improving problem definition, of building trust, relationships and knowledge. This paper supports the strategic use of narrative methodologies to help ergonomists engage with stakeholders and practitioners from other disciplines and to understand and deal with complex problems.

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